Shipping Policy

Shipping & Delivery

Charms Jewellers London is a UK-based, VAT-registered jewellery business. We carefully package all orders to ensure your jewellery reaches you safely and securely.

We currently deliver to addresses within the United Kingdom. Delivery availability and any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are normally processed and dispatched within 1–3 working days of payment being received.

Orders containing personalised, bespoke, engraved or made-to-order jewellery may require additional processing time. Where this applies, the expected timeframe will be communicated to you.

Please note that orders placed on weekends or UK public holidays will normally be processed on the next working day.

Delivery Times

Once your order has been dispatched, estimated delivery times will depend on the delivery service selected at checkout.

Any estimated delivery timeframe shown at checkout is an estimate rather than a guaranteed delivery date. Delivery may occasionally take longer during busy periods, public holidays, adverse weather, or circumstances outside our control.

Where tracking is available, tracking information will be provided once your order has been dispatched.

Delivery Charges

Applicable delivery charges are displayed at checkout before payment.

From time to time, we may offer free delivery on selected products, promotions or orders. Where free delivery applies, this will be clearly stated on the relevant product page, promotion or at checkout.

Delivery Address

Please ensure that your delivery address is correct and complete when placing your order.

Charms Jewellers London cannot be held responsible for delays or failed delivery resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect delivery address, please contact us at reviews@charmsjewellers.com as soon as possible. We will do our best to assist, although we cannot guarantee that an address can be changed after an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at reviews@charmsjewellers.com with your order number.

We will investigate the delivery with the relevant delivery service where appropriate and assist you in resolving the issue.

For tracked or insured deliveries, delivery investigations may require additional time before an item can be considered lost.

Damaged Deliveries

We take care to package jewellery securely before dispatch.

If your order arrives damaged, please contact us as soon as possible at reviews@charmsjewellers.com and provide photographs of the packaging and the item. We will investigate the matter and arrange an appropriate solution in accordance with your statutory rights.

High-Value Jewellery

For higher-value jewellery orders, we may use an insured or tracked delivery service to provide additional security.

The delivery method may therefore vary depending on the value and nature of your order.

International Delivery

At present, our standard online delivery service is available within the United Kingdom.

If you require delivery outside the UK, please contact us at reviews@charmsjewellers.com before placing your order and we will confirm whether delivery is available and any applicable charges.

Statutory Rights

Nothing in this Shipping Policy affects your statutory rights as a consumer under UK law.