TERMS AND CONDITIONS
Welcome to the Charms Jewellers website. By continuing to use this website, you agree to accept these Terms and Conditions.
This website is intended for UK users only.
By using the website you confirm that you are at least 18 years old.
Cooling Off Period
Whilst our website is as error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our control. Product descriptions and the images shown are approximations of individual products. Products shown may not be actual size. Products may be viewed at our showroom prior to ordering, subject to stock availability.
Prices throughout the website are quoted in British Pounds Sterling. Payment can only be accepted in British Pounds Sterling. Prices include VAT at prevailing rates.
If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.
We cannot guarantee that the website is free from computer viruses. You may want to take anti-virus measures against possible infection.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable at any time or for any period.
We will try to make sure that the website is always available. However, this is not always possible and we are not liable if the website is unavailable at any time or for any period.
Any links to external websites are not under our control and we cannot be held responsible for them.
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be dispatched once we have authorisation from your payment card issuer. We reserve the right to refuse any order. We currently only accept credit card payments.
We will not accept your order if:
we do not have the goods in stock
your payment is not authorised
there is an error on our website regarding the price or other details of the goods
you have cancelled it in accordance with the information below
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please see the Contact Us page for our telephone number. You will need to give us your name and address details as well as your order number to cancel your order.
Cooling Off Period
When you order from us online, you are entitled to a cooling off period after dispatch, when you can return your goods without any penalty. Our cooling off period is 7 working days, which includes any statutory cooling off period. This period starts when you receive an email from us saying we have dispatched your order and ends 7 working days after the day following delivery of the goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order. You must return the goods using Special Delivery at your own cost. Goods must be returned in their original condition, including immediate packaging.
Personalised, pierced items or engraved items are excluded from the cooling off period guarantee.
Our returns policy does not affect your statutory rights. See for details.
We will email you as soon as your order has been dispatched. Delivery is charged at a flat rate of £5.00 and is sent by Special Delivery.
Please note that you will need someone to sign and accept delivery.
These Terms and Conditions of use are governed by the laws of England. Any dispute(s) arising in connection with these Terms and Conditions are subject to the exclusive jurisdiction of England and Wales.
We reserve the right to change these Terms and Conditions. If you do not wish to be governed by the revised Terms and Conditions of use, please stop using this website.
Our company name is Charms Jewellers Limited.
Registered address: 208 Green Lanes, London N13 5UE
Registered in England No. 06539306
VAT number GB 930124174